What we do
Water Line, Valve and Dispenser Repair
One chain from the house shut-off to the paddle, and the fault is always at one link of it.
What this work is
Supply water reaches a refrigerator through a shut-off, a filter, an inlet valve and a line that crosses into the door. Which link has failed usually shows in the pattern — nothing at all, a trickle, or water that arrives tasting wrong — and in whether the ice maker still works, because the two share most of that chain. Leaks from this system are steady and return within minutes of being wiped, which is what separates them from defrost water.
How the visit goes
In order. Each step exists to avoid paying for the one after it.
Establish whether the ice maker still works, which splits the chain in half immediately.
Rule out the filter, which is the most common cause of both slow water and water that tastes wrong.
Check the line where it crosses the hinge, because that is where flexing eventually seeps.
Close the shut-off before any work, and leave the customer knowing where it is.
Tell us this when you book
- Nothing at all, or a trickle
- Whether the ice maker still works
- When the filter was last changed
- Whether the unit has been moved recently
Problems this answers
Refrigerator Water Dispenser Not Working
No water, slow water, or water that tastes wrong — three different faults sharing one button.
Ice Maker Not Making Ice
When the freezer is cold, the question is whether water is arriving — not whether the appliance can freeze.
Refrigerator Leaking Water on the Floor
Where the water appears matters more than how much of it there is.
Where it comes up most
Questions
Water appears at the front rather than underneath. Does that matter?
Should I close the water valve while I wait?
Back to your everyday
Let’s get your refrigerator working again.
Three short steps online, or one call. Tell us what you are seeing and pick a window that works.
Not a refrigerator? Each of these is its own appliance, and has a site of its own.
- Freezerstandalone upright freezers
- Ice makerstandalone and undercounter ice machines
- Wine coolerwine cabinets