What we do

Water Line, Valve and Dispenser Repair

One chain from the house shut-off to the paddle, and the fault is always at one link of it.

low to moderate 4 steps on the visit 3 problems it answers
Gloved hands working on a water inlet valve and its plastic supply line at the lower back of a refrigerator.

What this work is

Supply water reaches a refrigerator through a shut-off, a filter, an inlet valve and a line that crosses into the door. Which link has failed usually shows in the pattern — nothing at all, a trickle, or water that arrives tasting wrong — and in whether the ice maker still works, because the two share most of that chain. Leaks from this system are steady and return within minutes of being wiped, which is what separates them from defrost water.

How the visit goes

In order. Each step exists to avoid paying for the one after it.

  1. Establish whether the ice maker still works, which splits the chain in half immediately.

  2. Rule out the filter, which is the most common cause of both slow water and water that tastes wrong.

  3. Check the line where it crosses the hinge, because that is where flexing eventually seeps.

  4. Close the shut-off before any work, and leave the customer knowing where it is.

Tell us this when you book

  • Nothing at all, or a trickle
  • Whether the ice maker still works
  • When the filter was last changed
  • Whether the unit has been moved recently

Questions

Water appears at the front rather than underneath. Does that matter?
It matters a lot. Water at the front usually means the supply line where it crosses the door hinge; water underneath usually means the defrost drain or the pan. They are different repairs.
Should I close the water valve while I wait?
If the leak is steady and returns within minutes of being wiped, yes. If it comes in episodes every few hours with ice in it, that is defrost water and the valve makes no difference.

Back to your everyday

Let’s get your refrigerator working again.

Three short steps online, or one call. Tell us what you are seeing and pick a window that works.

Not a refrigerator? Each of these is its own appliance, and has a site of its own.

(111) 111-1111 Schedule a repair