RefrigeratorRepair.center (111) 111-1111Mon–Sat, 8am–8pm Book a visit

What we do

Defrost Drain and Leak Repair

Three separate water systems, and a leak belongs to exactly one of them.

low 4 steps on the visit 4 problems it answers
A gloved hand clearing a small drain opening at the base of an opened freezer compartment with a length of thin tubing.

What this work is

A refrigerator handles defrost meltwater, supply water and condensate through three systems that have nothing to do with each other. Where the water appears is what tells them apart: a sheet of ice under the bottom drawer and an episode every few hours is defrost; a steady puddle that returns within minutes is supply; beads on the walls in a humid room are condensate and often not a fault at all. Diagnosing the wrong one wastes the visit.

How the visit goes

In order. Each step exists to avoid paying for the one after it.

  1. Ask where the water is, whether it has ice in it, and whether it returns steadily or in episodes.

  2. Pull the bottom drawer and look for the sheet of ice that a blocked drain leaves.

  3. Clear the drain properly and check why it froze, rather than only that it was blocked.

  4. Inspect the evaporation pan underneath, which is where a cracked pan leaks with no ice involved.

Tell us this when you book

  • Front, underneath, or inside the cabinet
  • Whether there is ice in the water
  • Whether it returns in minutes or hours
  • Whether there is ice under the bottom drawer

Problems this answers

Refrigerator Leaking Water on the Floor

Where the water appears matters more than how much of it there is.

Water Collecting Inside the Refrigerator

Water under the crisper drawers, or a sheet of ice in the bottom of the freezer.

Condensation Inside the Refrigerator

Beads on the walls and shelves, or fog on the inside of a glass door.

Frost Building Up in the Refrigerator

Ice on the back wall, around the door, or over the whole freezer — and each location means something different.

Where it comes up most

French door refrigeratorUndercounter refrigeratorSide-by-side refrigeratorBuilt-in refrigerator

Questions

Why is there ice under the bottom drawer?
Because the defrost drain has blocked and meltwater is freezing where it stands instead of reaching the pan. When that sheet gets thick enough it spills forward onto the floor.
Is condensation inside a fault?
Often not. A humid room, a door opened frequently and uncovered liquids all produce it, and on a glass-door wine cabinet it is expected rather than wrong.

Back to your everyday

Let’s get your refrigerator working again.

Three short steps online, or one call. Tell us what you are seeing and pick a window that works.

Schedule a repair Call (111) 111-1111

Not a refrigerator? Each of these is its own appliance, and has a site of its own.

(111) 111-1111 Schedule a repair