What we do
Ice Maker Repair and Replacement
Most no-ice calls end upstream of the ice maker, at a valve, a tube or a bin sensor.
What this work is
An ice maker needs a freezer cold enough, water arriving, and a signal that the bin has room. A cold freezer settles the first immediately, so the work is nearly always about the other two. In-refrigerator ice makers are modules and are replaced as units; standalone undercounter machines are proper appliances with a drain and a freezing plate, and they are descaled and serviced rather than swapped.
How the visit goes
In order. Each step exists to avoid paying for the one after it.
Confirm the freezer temperature, because everything downstream assumes it.
Follow the water: shut-off, filter, inlet valve, fill tube. A plug of ice in the tube is common and points back at a valve that is not closing cleanly.
Check the bin arm or the optical sensor before condemning anything — a machine told the bin is full is working exactly as designed.
On a standalone machine, descale the plate and clear the drain before replacing parts.
Tell us this when you book
- Whether the water dispenser still works
- Whether the freezer is properly cold
- When the filter was last changed
- Whether the unit is in the fridge or a separate machine
Problems this answers
Ice Maker Not Making Ice
When the freezer is cold, the question is whether water is arriving — not whether the appliance can freeze.
Refrigerator Water Dispenser Not Working
No water, slow water, or water that tastes wrong — three different faults sharing one button.
Water Collecting Inside the Refrigerator
Water under the crisper drawers, or a sheet of ice in the bottom of the freezer.
Refrigerator Making a Loud Noise
Buzzing, clicking, rattling or knocking — the kind of noise narrows it more than the volume does.
Where it comes up most
Questions
The ice is small and hollow. Is the ice maker failing?
Are ice makers repaired or replaced?
Back to your everyday
Let’s get your refrigerator working again.
Three short steps online, or one call. Tell us what you are seeing and pick a window that works.
Not a refrigerator? Each of these is its own appliance, and has a site of its own.
- Freezerstandalone upright freezers
- Ice makerstandalone and undercounter ice machines
- Wine coolerwine cabinets